Contact us



  • Call us FREE on 0800 877 8818

  • Monday to Friday from 9am to 8pm
  • Saturday from 9am to 5pm



Claims and service


To make a claim:


  • Phone us on 0800 458 6901 (Monday - Friday from 9am to 7pm)
  • Email us at
  • Write to us at Smart Insurance, PO Box 4555, Slough, SL1 0TT.


We will send you a form to be completed, signed and returned.


Mailing address


Smart Insurance
PO Box 4555,


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Questions or complaints


We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it.


Please phone or write to us, as follows:


0800 458 6901
Monday to Friday from 9am to 7pm


In writing
Customer Services,
Smart Insurance,
PO Box 4555,


Please supply your Policy number so that we can deal with your enquiry promptly.


Receipt of your complaint will be acknowledged within 48 hours in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgement letter.


In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:


0800 0234 567 or 0300 123 9123


In writing
The Financial Ombudsman Service,
Exchange Tower,
E14 9SR


Making a complaint will not affect your legal rights.