Personal Accident Insurance FAQs

Answers to the most frequently asked life insurance questions.

Personal Accident Insurance can give you the peace of mind of knowing that you have a measure of financial protection if you were to die or suffer a serious injury in an unfortunate accident.

The policy can provide a lump sum payment to you or your family if you die or are seriously injured as the result of an accident. The money could be used to help you on the path to recovery from a serious accident, or to help secure your family’s financial security if you were no longer there to provide for them – the cash could be used to help cover expenses such as the mortgage, car repayments or day to day bills.

You can select a cover option that suits your needs and budget, from £30,000 up to £500,000 benefit which is paid as a lump sum in the event that you suffer a defined serious injury or death as a result of an accident.

You have 30 days from the receipt of your Policy documents, during which time you can cancel your Policy by writing to us or giving us a call. You can still cancel your Policy after 30 days, but you will not get anything back.

If you are a UK resident aged 18 to 69 we guarantee to accept you for this insurance, with no health questions and no medical requirements. Once you have your policy in place it is guaranteed renewable until the Policy Anniversary after age 74.

No, and there are no intrusive questions about your health and lifestyle.

Accident means an event resulting in bodily injury occurring whilst this policy is in force, where the injury is directly and solely caused by accidental, violent and external means and where the injury is not self-inflicted.

Accidental death means death occurring as a direct result of an accident which took place while the life insured was covered under the policy and where death occurs within 90 days of the accident.

Serious Injury means Blindness, Deafness or Total and Permanent Loss of Two Limbs.

The policy features a 5% automatic annual increase to your chosen benefit amount for your Personal Accident Insurance and any optional cover you have. It is applied automatically to your policy on your policy anniversary each year for 10 consecutive years from the policy start date.

For example, a benefit amount of £100,000 will increase by 5% to £105,000 after the first policy anniversary and will reach £150,000 after 10 years.

The benefit amount increase is a great way of increasing your benefit amount over the years, for example, as your family grows. You will be sent a new schedule each year, which will show your new monthly premium recalculated based on the new benefit amount. At this point you have the flexibility of deciding to accept the increase, in which case you wouldn’t need to do anything, or you can let Smart Insurance know if you wish to opt-out of it. If you change your mind, you can still opt back in to the 5% benefit amount increases within the 10 years, whatever suits your needs best.

Provided you are an UK resident at the time of application, once your application is accepted you’re covered anywhere in the world 24/7.

Yes. With Personal Accident Insurance you can take out insurance solely on your own life (single plan), or you can choose to include your partner under your policy (joint plan).

When you apply with your partner you can each apply for individual benefit amounts.

Your Smart Personal Accident Insurance will expire after you reach age 74.

There are 3 ways for your family to make a claim:

  • Call us FREE on 0800 458 6901
    Monday - Friday from 9am to 7pm
  • Email us at
  • Write to us at: Smart Insurance, Landmark Place, Windsor Road, Slough, Berkshire, SL1 1JL.

We will send out a claim form to be completed, signed and returned to us.

Note: If the claim is accepted, the insurer will pay the benefit amount to the person who is legally entitled to it and they will refund any premiums paid between the date of serious injury or death and the date the claim is paid.

As a Smart Insurance policy holder, after your 12th successful monthly payment, we'll give you back 10% of the premiums you've paid. The 10% Smart Cashback is paid to you within 14 days of us successfully receiving your 12th monthly premium. It's simply our way of saying thank you for choosing Smart Insurance.

Things you need to consider

  • There is no cash-in value at any time
  • Inflation may reduce the value of your benefit amount