Looking for Insurance Cover?

You can call our UK-based team FREE on 0800 977 6057. We're open Monday to Friday 9:00 am to 8:00 pm and Saturday from 9:00 am to 5 pm.

You can also email us here: service@smartinsurance.co.uk


Existing Policy Holder?

For enquiries about an existing Smart Insurance policy, you can call our customer service team on 0800 458 6901. Calls are free and we're open Monday to Friday from 9:00 am to 7:00 pm. 

You can also write to us at Smart Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL or email service@smartinsurance.co.uk

Want to put your policy into Trust?

You can read our Flexible Trust Form here and our Guide to Trusts here.

Claims

Please call 0800 458 6901 or email claims@smartinsurance.co.uk and we will send you a form to be completed, signed and returned with supporting documentation. 

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and we will refund any premiums paid between the date of diagnosis (or death) and the date the claim is paid.

Complaints

Open Monday to Friday 9:00 am to 7:00 pm

We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it.

Please phone or write to us, as follows:

Phone: 0800 458 6901

In writing: Smart Insurance, PO Box 4555, Slough, Berkshire, SL1 1JL

Email: complaints@smartinsurance.co.uk

Please supply your policy number so that we can deal with your enquiry promptly.

Receipt of your complaint will be acknowledged within 5 working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.

In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:

Phone: 0800 023 567 or 0300 123 9123

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Website: www.financial-ombudsman.org.uk

Making a complaint will not affect your legal rights.