Help and support for Smart Insurance customers and their families

We understand that when you lose someone who is close to you it can be both traumatic and upsetting. Many of us don’t realise that as well as dealing with the loved one’s death, there can be a lot of practical work to do, most of which may be unfamiliar to you.

That’s why here at Smart Insurance we’ve teamed up with the National Bereavement Service to offer help and support for you and your loved ones when it really matters.

The National Bereavement Service provides free legal and practical advice and are on hand to talk you and your family through the steps of what to do when someone passes away. From registering a death to arranging a funeral, providing counselling, or from stopping unwanted mail to the legal side known as Probate. They can guide you and keep you on the right track.

National Bereavement Service understands that every bereavement is different, and they can help you with your individual circumstances. They have a team of trained bereavement experts on hand to talk to you and they will help and guide you through any questions you may have. You can call them free on 0800 024 8073 Monday to Friday 9am-6pm and Saturday 9am-4pm.

For more information and to access helpful guides, please visit:


Who are the National Bereavement Service?

The National Bereavement Service was founded in 2011 as a not for profit organisation to provide practical support and guidance to every person needing support at a difficult time. It’s network branches to thousands of people which includes hospitals and GPs all over the UK.

What services do they provide?

National Bereavement Service can help you with any aspect of dealing with a bereavement. Their free services include:

  • Guidance on registering a death, death certificates, coroner inquests
  • Guidance on arranging and funding a funeral
  • Guidance on financial, tax and legal issues
  • Emotional support and counselling
  • Junk mail suppression
  • Guidance on the ‘Tell Us Once’ and Death Notification Service
  • Help with repatriation
  • Guidance on Probate, how to DIY – customers are provided with information on what legal forms are required to obtain the Grant of Probate (Confirmation in Scotland)

They can also take care of more complicated matters that are chargeable such as carrying out full estate administration and obtaining the grant of Probate on your behalf. As a Smart Insurance customer, the prices will be discounted for you and your loved ones.