National Bereavement Service

Help and support for Smart customers and their families

The death of a loved one is something we all experience at one point or another. Unfortunately, there’s no telling how you’ll feel after losing someone; shocked, scared, lonely, even angry - it can be a traumatic event to say the very least.


Something else that might come as a shock to you is the practical work involved with dealing with a death. There’s a lot to do from filing paperwork to making funeral arrangements, so it’s no wonder it can all become overwhelming. That’s why we’ve teamed up with the National Bereavement Service (NBS) to offer a helping hand for you and your loved ones when you need it most.


The National Bereavement Service provides free practical advice to grieving families and individuals. They’re on hand to help with everything from notification and funeral planning to wills and probate. They’ll walk you through everything and make sure you’re on the right track.


The NBS understands that every bereavement is different, and they can help you with your individual circumstances. Their team of trained bereavement experts are available to chat with you and answer any questions you might have. You can call them for free on 0800 024 6185 Monday to Friday 9am-6pm and Saturday 9am-4pm.

For more information or to read one of their helpful guides please visit: nationalbereavementservice.org


Here’s a quick overview of how the NBS can do for you and your family:


Step One: Notification


They will help you obtain the death certificate (the Medical Certificate of Cause of Death), contact the right government departments and inform the right people about the passing of the deceased.



Step Two: Funeral


Once that’s been taken care of, they’ll help you prepare for the funeral. From finding a suitable Funeral Director to ensuring any last funeral wishes are considered.



Step Three: Wills


In this step they will help you with all matters of the Will. They can also help if the deceased died without a Will.



Step Four: Probate


In this step they will guide you through the legal process of Probate from start to finish.



Who are the National Bereavement Service?


The National Bereavement Service is a not for profit organisation providing practical support and guidance to anyone needing help at a difficult time. It’s network branches to thousands of people which includes hospitals and GPs throughout the UK.



What services do they provide?


National Bereavement Service can help you with any aspect of dealing with a bereavement. Their free services include:

  • Practical guidance when someone dies
  • Dealing with suppressing mail in the name of the deceased
  • Guidance on registering the death
  • Help with arranging the funeral
  • Help with repatriation
  • Guidance on applying for any type of benefits the family may be entitled to
  • Advice on the ‘Tell Us Once’ service to stop state allowances/benefits
  • Advice on Wills and their validity
  • Guidance on dealing with the coroner
  • Signposting to approved organisations that can help specific needs of our clients
  • Arranging funeral plans and provisions to help loved ones in the future
  • Help dealing with probate for those who wish to DIY
  • Help with finding a legal professional to deal with probate
  • Arranging property valuations
  • Help with financial and tax advice and estate planning


Are you in need of support? Don’t hesitate to call the National Bereavement Service on 0800 024 6185 alternatively visit them at www.theNBS.org